Terms and Conditions of Sale

Last updated: 12/03/2026

These Terms and Conditions of Sale (“Terms“) apply to the sale of goods and services by DisplayZilla Ltd (“DisplayZilla“, “we“, “us“, “our“) to any customer purchasing from us through our website, by email, by phone or otherwise.

1. About us

DisplayZilla Ltd

Company No. 13250020

Registered office: Suite 309, Cumberland House, 80 Scrubs Lane, London, England, NW10 6RF

Operating address: Unit 1, 20 Balcombe Road, Horley, RH6 9AA

Email: sales@displayzilla.co.uk

Phone: (+44) 20 3950 1771

VAT No.: GB377313093

By placing an order with us, you agree to be bound by these Terms.

2. Who these Terms apply to

These Terms apply to all orders for goods and services placed with us.

Some clauses apply differently depending on whether you are:

  • a Business Customer, meaning you are purchasing wholly or mainly for business purposes; or
  • a Consumer, meaning you are purchasing wholly or mainly for personal use outside your trade, business, craft or profession.

If you are a Consumer, nothing in these Terms affects your statutory rights.

3. Our products and services

All products supplied by us are made to order, bespoke and/or personalised to customer requirements.

We also provide related services, including design, artwork preparation and print-related services.

Product images, descriptions, dimensions, colours, specifications, mock-ups and visuals shown on our website or in marketing materials are for general guidance only. Minor variations may occur due to materials, print methods, screen settings, production processes and normal manufacturing tolerances.

4. Orders and when the contract is formed

Your order is an offer to purchase goods and/or services from us.

An automated order acknowledgement, payment receipt or email confirming receipt of your order does not mean that we have accepted your order.

A binding contract is formed only when:

  • payment has been received in full, unless approved credit terms apply; and
  • the final artwork has been approved by us for production,

or when we otherwise confirm acceptance in writing.

We reserve the right to refuse or cancel an order before a contract is formed, including where:

  • there is an obvious pricing, listing or technical error;
  • the requested specification cannot be fulfilled;
  • the artwork provided is unsuitable, incomplete or non-compliant;
  • we suspect fraud, misuse or unauthorised activity; or
  • delivery to the requested destination is unavailable or commercially impractical.

If we reject an order after payment has been made and before a contract is formed, we will refund the amount paid for that order.

5. Artwork, proofs and approvals

You are responsible for checking all artwork, proofs, layouts, dimensions, spelling, colours and specifications carefully before approval.

Production will begin only once we have received all required files, information and approvals and the artwork has been approved by us for production.

Once artwork has been approved by us for production, the order is committed to manufacture and cannot be cancelled or changed except where required by law or where we agree otherwise in writing.

We are not responsible for errors in the finished product where those errors arise from:

  • artwork, text, images or specifications supplied by you;
  • your approval of proofs or layouts; or
  • incomplete, inaccurate or unsuitable files or instructions provided by you.

If you request changes after submitting artwork or after proofs have been prepared, we may charge additional fees and revise lead times accordingly.

6. Customer-supplied content

You are responsible for ensuring that you have all necessary rights, licences and permissions to use any logos, text, images, artwork, designs or other materials supplied to us.

You must not submit anything unlawful, defamatory, misleading, offensive, infringing or otherwise inappropriate.

You agree to indemnify us against any claims, costs, losses or liabilities arising from materials supplied by you, including any claim that such materials infringe third-party intellectual property rights or other rights.

7. Prices and VAT

Unless stated otherwise, all prices shown on our website are exclusive of VAT.

VAT and any other applicable taxes will be added where required by law and shown at cart and/or checkout.

Prices apply only to the goods and/or services expressly included in the order. Additional work, amendments, expedited production, re-delivery, storage, customs-related costs or other extra services may be charged separately where applicable.

For deliveries outside the United Kingdom, you are responsible for any import duties, customs charges, taxes, clearance fees and similar charges unless we expressly agree otherwise in writing.

We reserve the right to correct any obvious pricing, product description or technical error before the contract is formed.

8. Payment terms

Consumers

Consumers must pay using the payment methods made available at checkout.

Business Customers

Approved Business Customers may be offered trade credit terms at our sole discretion. Unless otherwise agreed in writing, such terms may be NET 30 End of Month.

Any trade account or credit terms may be withdrawn, amended or suspended by us at any time.

If a Business Customer fails to pay any amount when due, we may:

  • suspend work, production or delivery;
  • refuse further orders;
  • withdraw credit terms; and/or
  • require payment in full before proceeding with any current or future order.

Time for payment is of the essence for Business Customers.

9. Delivery and lead times

Any production times, dispatch dates or delivery dates shown on our website, in quotations or in correspondence are estimates only.

Any estimated delivery date assumes that:

  • the order is placed before any stated cut-off time;
  • all required files and information are supplied promptly;
  • artwork is approved on time; and
  • no production, courier, customs or supply delay occurs.

Time for delivery is not of the essence unless expressly agreed by us in writing.

We will use reasonable efforts to meet estimated delivery dates, but we are not liable for delays caused by carriers, customs, supply chain issues, production constraints, events outside our reasonable control, or delays in receiving artwork approval, information or payment from you.

Unless otherwise agreed in writing, delivery is standard delivery only. Unloading, installation, assembly, site attendance and similar services are not included.

If delivery cannot be completed because of incorrect information, restricted access, absence of a recipient, refusal to accept delivery or any other issue attributable to you, we may charge re-delivery, storage and related costs.

10. Risk and ownership

Risk in the goods passes to you on delivery.

Consumers

Delivery takes place when the goods come into your physical possession or that of a person identified by you to receive them.

Business Customers

Delivery takes place when the goods are delivered to the address specified in the order or made available for collection.

Title to goods supplied to Business Customers does not pass until we have received payment in full in cleared funds for those goods and any other sums due to us.

11. Damage, shortages and inspection

You should inspect the goods as soon as reasonably possible after delivery.

Any obvious transit damage, shortages or incorrect items should be reported to us as soon as reasonably possible and, where apparent on delivery, preferably within 48 hours of receipt, together with photographs where available.

This reporting period is intended to help us investigate courier-related issues promptly. It does not exclude any statutory rights that Consumers may have in relation to faulty, damaged or misdescribed goods.

12. Cancellations, returns and refunds

All goods supplied by us are bespoke, made to order and/or personalised.

For that reason, we do not accept cancellations, returns or refunds for change of mind once artwork has been approved by us for production.

Before final artwork approval for production, we may, at our discretion, agree to a cancellation request. If we do, we may charge for work already completed, design time, materials ordered and other costs reasonably incurred up to the date of cancellation.

Business Customers

Business Customers have no right to cancel for convenience or to return goods for change of mind.

Consumers

If you are a Consumer, you acknowledge that the goods are made to your specification and/or clearly personalised.

Accordingly, the usual cancellation rights for distance sales do not apply to change-of-mind cancellations for such bespoke or personalised goods, to the extent permitted by law.

Nothing in these Terms affects your statutory rights in relation to goods that are faulty, damaged, not as described or otherwise not supplied in accordance with applicable consumer law.

13. Faulty or incorrect goods

If you believe goods are faulty, damaged, not as described or otherwise defective, you must notify us as soon as reasonably possible with details of the issue and supporting photographs where appropriate.

We may ask for further information, inspection, or return of the goods before deciding on the appropriate remedy.

Consumers

Your statutory rights apply.

Business Customers

If the issue is proven to be our fault, we may, at our option, repair, replace, reprint or refund the affected goods.

14. Warranty

We provide a warranty in accordance with the applicable warranty card or product-specific warranty statement supplied with the relevant product.

Warranty periods and terms vary by product.

Our warranty does not cover issues arising from:

  • fair wear and tear;
  • misuse, neglect or abuse;
  • improper storage, handling or installation;
  • unauthorised alteration or repair;
  • customer-supplied artwork, files or specifications; or
  • use outside the intended purpose of the product.

This warranty is in addition to, and does not affect, any statutory rights of Consumers.

15. Intellectual property

All intellectual property rights in our website, branding, designs, proofs, templates, visuals, materials and product content remain vested in us or our licensors unless expressly agreed otherwise in writing.

DISPLAYZILLA and associated brand assets are proprietary rights of DisplayZilla Ltd. Our UK trade mark registration includes UK Trade Mark No. UK00004176606.

No right, title or interest in our intellectual property is transferred to you except for the limited right to use the goods purchased for their intended purpose.

Any bespoke design work created by us remains our intellectual property unless otherwise agreed in writing.

16. Limitation of liability

Nothing in these Terms excludes or limits liability for:

  • death or personal injury caused by negligence;
  • fraud or fraudulent misrepresentation;
  • defective products under applicable law; or
  • any liability that cannot lawfully be excluded or limited.

Consumers

Nothing in these Terms affects your statutory rights.

Business Customers

We shall not be liable for any indirect, incidental, consequential or special loss, or for any loss of profit, revenue, business, contracts, goodwill, anticipated savings or opportunity.

Our total aggregate liability to a Business Customer arising out of or in connection with any order shall not exceed the amount paid or payable for the specific order giving rise to the claim.

17. Suspension and termination

We may suspend performance, refuse further orders or terminate a contract immediately by written notice if:

  • you fail to make any payment when due;
  • you commit a material breach of these Terms;
  • you become insolvent or subject to any formal insolvency process; or
  • we reasonably believe continued performance would expose us to legal, regulatory, reputational or commercial risk.

On suspension or termination, all sums due to us become immediately payable.

18. Data protection

We process personal data in accordance with applicable data protection law and our Privacy Policy.

It is your responsibility to ensure that any personal data contained in files or artwork supplied to us has been collected and provided lawfully.

19. Events outside our control

We are not liable for any delay or failure to perform our obligations where caused by events outside our reasonable control, including courier delays, customs delays, supply shortages, machinery failure, labour shortages, fire, flood, cyber incidents or other force majeure events.

20. Website use and accounts

We do not guarantee that our website, checkout functions or customer account facilities will always be available or error-free.

You are responsible for keeping your login credentials secure and for all activity carried out under your account unless caused by our fault.

We may suspend or disable any customer account where we reasonably believe there has been misuse, unauthorised activity, non-payment or breach of these Terms.

21. General

We may amend these Terms from time to time. The version in force at the time the contract is formed will apply to that order.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

No failure or delay by us in exercising any right shall constitute a waiver of that right.

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

A person who is not a party to the contract shall have no right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.

22. Governing law and jurisdiction

These Terms and any contract between you and us are governed by the laws of England and Wales.

Business Customers

The courts of England and Wales shall have exclusive jurisdiction.

Consumers

You may bring proceedings in the courts of the part of the United Kingdom in which you live, as permitted by applicable law.